HSBC × StashAway:
FPX Collections in Malaysia

How StashAway Malaysia enhanced collections with HSBC — Acme as the third-party integrator delivering real-time deposit feeds through one API. HSBC-published.

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HSBC
StashAway
Challenge

StashAway wanted more payment options and faster deposit processing in Malaysia. Direct debits and other methods could take weeks to set up and it leads to friction for investors.

Solution

StashAway partnered with HSBC as its lead payments and collections partner. Phase one used HSBC's Omni Collect for FPX (Malaysia's real-time bank-transfer gateway), with a custom workflow that pulled transaction details and integrated HSBC's Transaction Enquiry APIs for real-time push notifications on deposit credit. In phase two, Acme was engaged as the third-party integrator — using pre-integrated connectivity schematics to establish real-time data feeds through a single API connection, so StashAway managed deposits and withdrawals seamlessly through the migration.

How Acme automates StashAway deposits and withdrawals: the investor taps Deposit or Withdraw in the StashAway app; behind the scenes Acme detects and verifies the FPX payment with HSBC, notifies StashAway in real time, moves funds between accounts and pays out withdrawals, and sweeps collected funds to trustee accounts daily, all through one API connection to HSBC.How Acme automates StashAway deposits and withdrawals: the investor taps Deposit or Withdraw in the StashAway app; behind the scenes Acme detects and verifies the FPX payment with HSBC, notifies StashAway in real time, moves funds between accounts and pays out withdrawals, and sweeps collected funds to trustee accounts daily, all through one API connection to HSBC.
Outcome

Who does the heavy lifting?

Connecting to HSBC in a new market: build it yourself, or let Acme handle the bank work end to end.

Build it yourself
Heavy lifting: your team
Integration progressStarts over every market
  • Bank onboardingYOU chase the bank through onboarding and paperwork
  • Account opening & API accessYOU work out the bank's requirements for both
  • Bank documentationYOU decode the specs and connection method
  • Next marketYOU start again with a new bank and new specs
  • After go-liveYOU handle bank quirks, data processing and support
Your engineers work onBank plumbing
VS
Integrate with Acme
Heavy lifting: Acme
Your appAcme APIHSBC
Bank integrationOne API connection to HSBC
  • Bank onboardingACME implementation team runs the project from onboarding
  • Bank integrationACME real-time deposit feeds through one API
  • TestingACME test-mode environment lets you start testing early
  • Next marketACME reuses the same API for every new market
  • After go-liveACME handles data processing, bank quirks and support queries
Your engineers work onYour core product

You focus on your product. Acme takes care of the plumbing: mapping, pre- and post-processing, and keeping operations running.

Outcome
More payment options
Faster deposit fulfilment
Automation freeing staff for higher-value work
A replicable blueprint across HSBC's network

“We operate in some of Asia's fastest-moving digital markets, which pushes us to continuously innovate and improve how people invest.”

Jensen Ching, CTO, StashAway

“HSBC's investments into its APIs have made it easy to embed the bank's services onto the Acme bank connectivity platform.”

JX Lye, Founder & CEO, Acme

“Malaysia's shift towards cashless payments is creating strong growth opportunities for digital-first businesses like StashAway.”

Anand Mukati, Head of Global Payments Solutions – Malaysia, HSBC

As published by HSBC, June 2026 · Read the original on HSBC Malaysia

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